Require IVR / HCS Operation Support Engineer, Doha, Qatar

Job: IVR / HCS Operation Support Engineer

Location: Doha, Qatar

Company: Anotech

Job Link:

https://anotech-career.tzportal.io/fr/jobs/5230-50?source=linkedin

Job Purpose:

Participate in 24×7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.

Qualifications and Experience:

• Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
• Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
• Understanding for Network Design / Call routing / PRI / BRI.
• Understanding for Telecom Environment & Connectivity & Call flows.
• Basic understanding for IP -Networking.
• Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony.
• Understanding for ICM Scripting & Call manager
• Voice Gateway Configuration.

 Skillset:

• SQL Server
• CVP
• Quality Management and Call Recording in contact Center.
• Interpersonal skills
• Team orientation
• Communication skills
• Technology understanding capability
• Project and staff management

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