What You Will Do
• Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures.
• Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
• Resolve guest concerns and requests promptly with genuine care and effective service recovery.
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
• Assist in the development of front desk procedures and systems in preparation for the resort opening.
• Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey.
• Handle VIP arrivals and special occasions with personalized attention and elevated service.
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement.
What You Bring
• Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
• A hands-on, guest-focused approach with strong leadership and problem-solving skills.
• Pre-opening experience is an advantage.
• Excellent communication, interpersonal, and organizational skills.
• Fluency in English & Arabic is required.
Knowledge and Skills
• Bachelor’s degree, preferably in Hospitality Management.
• Minimum of 2 years’ experience in a 5-star hotel or resort Front Office department.
• Strong working knowledge of hotel property management systems..
• A proactive and adaptable attitude with the ability to remain calm under pressure.
• Excellent attention to detail and guest service standards.
• Excellent communication skills, both verbal and written, in Arabic and English.
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency.
• Locals only as per the Saudi labour law
What We Offer
• Competitive salary in a tax-free environment.
• Housing and transportation.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.
Schedule & Hours
Full-time role.
